Please see ISBN 1587142260 for 2nd Edition.
An indispensable step-by-step configuration guide for IP Telephony professionals Includes step-by-step configuration instructions for CallManager features and Unity administration tasks Demonstrates how to deploy devices and implement your dial plan Covers Call Admission Control features and class of service Examines different subscriber types and how subscribers are added, imported, and managed Includes step-by-step instructions for call handling and auto attendant configuration Describes how to use Unity and CallManager together to deliver unique features To properly deploy any type of technology, networking professionals must understand not only the technology but also how to configure and integrate it with other solutions. That’s the key to Configuring CallManager and Unity–it focuses on the configuration issues associated with CallManager and Unity® deployments while ensuring that you understand the technologies behind your deployment. Configuring CallManager and Unity includes step-by-step guides that system administrators and other networking professionals can use in the field. These step-by-step instructions have been worked out by an author who has both taught and implemented Cisco® solutions in real-world situations, so coverage is comprehensive for both basic and complex implementations. You will find information that will assist in the configuration of CallManager-related tasks, such as device configuration, gateway implementation, and dial-plan creation to name a few. You will also find Unity-related configuration tasks, ranging from the basics, such as holiday and schedule configuration, to more involved tasks, such as Simple Mail Transfer Protocol (SMTP) networking implementation. In addition to covering Unity and CallManager tasks, this book includes a chapter on leveraging the capabilities of both systems to create integrated solutions, such as a MeetMe conference manager. Tasks in Configuring CallManager and Unity are organized in the same order you would naturally perform them, and some tasks are cross-referenced with other required tasks for easy reference. You learn not only how to configure CallManager and Unity but also how to create a more feature-rich environment by leveraging CallManager and Unity features. Regardless of your specific needs, you’ll find Configuring CallManager and Unity to be a timesaving tool when performing common or complicated configuration tasks. This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
Table of Contents:
Introduction Part I CallManager Configuration Chapter 1Cisco CallManager and Unity Overview Ensuring a Reliable Foundation Infrastructure Overview Creating a Reliable VoIP Infrastructure CallManager Overview Defining CallManager Components CallManager Devices Understanding CallManager Deployment Models Dial Plan Overview Unified Messaging Overview Unity Software Architecture Following the Call Flow Exploring Call Handlers Defining Various Types of Subscribers
Unity Networking Overview Securing CallManager and Unity Environments CallManager Security Issues Unity Security Issues Summary Chapter 2Preparing CallManager for Deployment Configuring CallManager for Maximum Performance Deactivating Unnecessary Services Activating CallManager Services Configuring CallManager’s Enterprise Settings Removing DNS Dependencies Defining Enterprise Parameters Preparing CallManager for Device Registration Creating CallManager Groups Defining Date/Time Groups Configuring Regions Building Device Pools Summary Chapter 3Deploying Devices Adding Clients Defining Device Settings Using BAT to Add Devices Adding Phones Using TAPS Adding Gateways Adding H.323 Gateways Adding MGCP Gateways Adding Inter-Cluster Trunks Summary Chapter 4Implementing a Dial Plan Understanding Call Flow Understanding Route Groups and Route Lists Creating Route Groups Creating Route a List Understanding Patterns Creating Basic Route Patterns Using Pattern Wildcards to Create a Basic Dial Plan Advanced Dial Plan Components and Behavior Creating Route Filters Creating Translation Patterns Creating CTI Route Points Adding a Line to a CTI Route Point Summary Chapter 5Configuring Class of Service and Call Admission Control Rights and Restrictions Understanding Call Search Spaces and Partitions Creating Calling Search Spaces and Partitions Applying Calling Search Spaces and Partitions Implementing Call Admission Control Configuring CAC for a Distributed Deployment Configuring CAC for a Centralized Deployment Special Services Configuration Special Services Overview Configuring Special Services Route Patterns Summary Chapter 6Configuring CallManager Features and Services Configuring Features Creating Call Pickup Groups Creating Meet-Me Patterns Creating Call Park Numbers Creating Forced Authorization Codes Configuring Client Matter Codes Configuring Voice Ports and Profiles Creating Users Configuring Advanced Services Implementing Advanced Features Creating and Managing Media Resources Configuring Remote Site Failover SRST Overview Configuring SRST Configuring AAR Exploring CallManager Serviceability Exploring Alarms Configuring and Collecting Traces Exploring CallManager Serviceability Tools Summary Part II Unity Configuration Chapter 7Unity Predeployment Tasks Accessing and Navigating Unity Administrator Integration Verification CallManager Integration SIP Integration Defining System Configuration Creating Schedules and Holidays Defining Configuration Settings Configuring Authentication Settings Configuring Ports Configuring System Access and Policies Defining Account Polices Configuring Class of Service Creating and Managing Public Distribution Lists Creating Public Distribution Lists Managing PDL Members Summary Chapter 8Subscriber Reference Defining Various Types of Subscribers Exchange Domino Networked Subscribers Creating Exchange/Domino Subscribers Creating Subscribers Templates Creating New Exchange Subscribers Importing Subscribers Managing Subscribers Managing Subscriber Access Managing Call Transfer and Greetings Managing Message Access, Notification, and Indication Conversation Management Settings Summary Chapter 9Call Management Understanding Call Flow Call Flow Architecture Call Handler Overview Creating Basic Call Routing Systems Creating Call Handlers Configuring Call Handlers Configuring Directory Handlers Configuring Auto Attendant Creating Advanced Call Routing Systems Using Interview Handlers Creating an Audio Text Application Remotely Managing Call Handlers Configuring Call Routing Creating and Configuring a Call Routing Rule Managing Restriction Tables Summary Chapter 10Implementing Unity Networking Unity Networking Overview Networking Components Unity-to-Unity Networking Overview Unity-to-Legacy Voice-Mail Networking Overview Unity Networking Configuration Defining Digital Networking Defining SMTP Networking SMTP Networking Components Unity to Non-Unity Networking Concepts Defining AMIS Networking Defining VPIM Networking Defining Bridge Networking Summary Chapter 11Exploring Unity Tools Using Unity Web-Based Tools Monitoring Reports Using Advanced Tools Administration Tools Audio Management Tools Diagnostic Tools CUPID Reporting Tools Switch Integration Tools Summary Part III Leveraging the Power of CallManager and Unity Chapter 12Maximizing the Capabilities of Unity and CallManager Advanced CallManager Features Configuring MLA Attendant Console IPMA Time of Day Routing Hunt List Creating a Line Group Creating Hunt List Creating Hunt Pilots Advanced Unity Features Enabling Call Queuing Configuring Destination Call Screening Unique Solutions Configuring Unity as a Meet-Me Conference Manager Directed Call Pickup Managing Multi-Location Overlapping Extensions Summary AppendixAdditional Reference Resources Additional References Interesting Reading Index