| Acknowledgments | |
| Pt. 1 | Introduction: The Powerful Consumer | 1 |
| 1 | Past Is Prologue: The Customer is Right, Again | 7 |
| 2 | Real-Time Media: Then and Now | 21 |
| 3 | Gadgets: The Future and Getting There | 37 |
| 4 | Interactivity: Taking Control | 57 |
| 5 | Powershopping: Service, Please! | 73 |
| 6 | Finance: In Your Interest | 85 |
| 7 | Powerful Medicine: Cyberdocs On Call | 97 |
| 8 | That's Entertainment: Unlimited Choice | 109 |
| 9 | Journalism Verite: The Global Newsroom | 121 |
| Pt. 2 | Introduction: Planning the Future | 131 |
| Ann Winbald: Hummer-Winblad Venture Partners | 133 |
| Trip Hawkins: 3DO Company | 147 |
| Jerry Yang: Yahoo! | 167 |
| Rebecca Eisenberg: Ecastinc.com | 187 |
| Andy Grove: Intel Corporation | 201 |
| Mike Bloomberg: Bloomberg LP | 215 |
| Jerry Brown: Mayor of Oakland, California | 231 |
| Paul Erdman: Author and Economist | 243 |
| Barry Diller: USA Networks, Inc | 259 |
| Paul Saffo: Institute for the Future | 267 |
| Web Rules: Conclusions and Challenges | 285 |
| Index | 295 |