Summary:

To help illustrate the concepts and present a practical approach to the material, the text includes the following features:

• Chapter summaries – highlights of each chapter that provide a quick review of the main topics
• Chapter-ending projects and activities – review and application activities that allow readers to apply the concepts presented
• Group projects – activities that help foster group communication skills and teamwork

In addition to these features, almost every chapter includes Work in Progress—a case study that highlights the concepts presented in the chapter in terms of real-world activities. This case study by an engineering technician, is a commentary on the need for communication skills for technicians.