Build the Best Data Center Facility for Your Business
by Alger, Douglas
|
 |
 |
Cover Price: $70.00
Online Price: $50.40
You save $19.60 (28%)
ISBN-10: 1587051826
ISBN-13: 9781587051821
Publisher: Cisco Press, June 2005
Availability: Out of Stock
|
 |
|
 |
|
Call Centers for Dummies
by Bergevin, Real
|
 |
|
Cover Price: $24.99
Online Price: $13.74
You save $11.25 (45%)
ISBN-10: 0470835494
ISBN-13: 9780470835494
Publisher: John Wiley, May 2005
Availability: Out of Stock
|
|
|
|
|
Designing the Call Center for Your Business: A Complete Outsourcing Guide for Location, Services, Staffing, and Outsourcing, 2nd Edition
by Read, Brendan B.
|
 |
|
Cover Price: $44.95
Online Price: $27.87
You save $17.08 (38%)
ISBN-10: 1578203139
ISBN-13: 9781578203130
Publisher: CMP Books (TF), March 2005
Availability: Out of Stock
|
|
|
|
|
Customer Service: Building Successful Skills for the Twenty-First Century
by Lucas, Robert W.
|
 |
|
Cover Price: $59.75
Online Price: $56.16
You save $3.59 (6%)
ISBN-10: 0072938056
ISBN-13: 9780072938050
Publisher: McGraw-Hill, May 2004
Availability: Out of Stock
|
|
|
|
|
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service
by Butler Ph.D., David L.
|
 |
|
Cover Price: $40.95
Online Price: $33.99
You save $6.96 (17%)
ISBN-10: 0750676841
ISBN-13: 9780750676847
Publisher: Butterworth-Heinemann, March 2004
Availability: Out of Stock
|
|
|
|
|
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center, 5th Edition
by Dawson, Keith
|
 |
|
Cover Price: $44.95
Online Price: $27.87
You save $17.08 (38%)
ISBN-10: 1578203058
ISBN-13: 9781578203055
Publisher: CMP Books (TF), December 2003
Availability: Out of Stock
|
|
|
|
|
Call Center Operation: Design, Operation, and Maintenance
by Sharp, Duane
|
 |
|
Cover Price: $58.95
Online Price: $38.32
You save $20.63 (35%)
ISBN-10: 155558277X
ISBN-13: 9781555582777
Publisher: Digital Press, April 2003
Availability: Out of Stock
|
|
|
|
|
The Experience!: How to Wow Your Customers and Create a Passionate Workplace
by Arussy, Lior
|
 |
|
Cover Price: $25.95
Online Price: $16.09
You save $9.86 (38%)
ISBN-10: 1578203066
ISBN-13: 9781578203062
Publisher: CMP Books (TF), November 2002
Availability: Out of Stock
|
|
|
|
|
The Complete Guide to Customer Support: How to Turn Technical Assistance into a Profitable Relationship
by Fleischer, Joe / Read, Brendan
|
 |
|
Cover Price: $44.95
Online Price: $27.87
You save $17.08 (38%)
ISBN-10: 1578200970
ISBN-13: 9781578200979
Publisher: CMP Books (TF), June 2002
Availability: Out of Stock
|
|
|
|
|
A Practical Guide to Call Center Technology
by Waite, Andrew J.
|
 |
|
Cover Price: $44.95
Online Price: $27.87
You save $17.08 (38%)
ISBN-10: 1578200946
ISBN-13: 9781578200948
Publisher: CMP Books (TF), February 2002
Availability: Out of Stock
|
|
|
|
|
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions, 3rd Edition
by Bodin, Madeline / Dawson, Keith
|
 |
|
Cover Price: $29.95
Online Price: $18.57
You save $11.38 (38%)
ISBN-10: 1578200954
ISBN-13: 9781578200955
Publisher: CMP Books (TF), February 2002
Availability: Out of Stock
|
|
|
|
|
The Call Center Handbook, 4th Edition
by Dawson, Keith
|
 |
|
Cover Price: $34.95
Online Price: $22.72
You save $12.23 (35%)
ISBN-10: 1578200709
ISBN-13: 9781578200702
Publisher: CMP Books, March 2001
Availability: Out of Stock
|
|
|
|
|
Designing the Best Call Center for Your Business
by Read, Brendan B.
|
 |
|
Cover Price: $29.95
Online Price: $17.97
You save $11.98 (40%)
ISBN-10: 1578200636
ISBN-13: 9781578200634
Publisher: CMP Books, December 2000
Availability: Out of Stock
|
|
|
|
|
Call Center Operations: Profiting from Teleservices
by Day, Charles E.
|
 |
|
Cover Price: $65.00
Online Price: $48.10
You save $16.90 (26%)
ISBN-10: 0070164304
ISBN-13: 9780070164307
Publisher: McGraw-Hill, May 2000
Availability: Out of Stock
|
|
|
|
|
Customer Service Over the Phone
by Coscia, Stephen
|
 |
|
Cover Price: $15.95
Online Price: $9.57
You save $6.38 (40%)
ISBN-10: 1578200466
ISBN-13: 9781578200467
Publisher: Telecom Books, November 1999
Availability: Out of Stock
|
|
|
|
|
